Tour - Playa del Carmen Dolphin Encounter

Days of Operation: Wednesday to Monday
Schedules: 10:00 a.m., 12:00 p.m., 2:00 p.m. y 3:30 p.m.
Maximum Capacity per schedule: 10 persons
All services require prior reservation.
In Dolphin Discovery at Playa Maroma location, groups have a maximum of 15 people for a closer experience.

Encounter Program:
15 minutes of briefing
40 minutes in the water
Interaction with one dolphin
Behavior: Hug, handshake and hand target.
Access and use of lounge chairs at the Marina Maroma beach club.
Restrooms and showers.
Free Wi-Fi

Transportation
Food and beverages
Souvenirs and photos
Lockers available at Beach Club (USD$10 Deposit at check-in. If payment is in cash, it is refundable until 5 p.m.).

Round Trip Ground transportation service available at extra cost.
Swimmers: USD$10.00 per person.
Spectators: USD$15.00 per person.
Children over 6 years pay the transportation fee.
Transportation service must be requested at least 48 hours prior.

Bring:
Swimsuit, towel, biodegradable sunscreen, hat or cap, sunglasses and extra money to buy photos, souvenirs and extra expenses.

It is important to arrive 30 minutes before your program, remember you´ll receive a briefing before your swim.

If you have any health or physical problem, please contact us before booking your reservation, so we can provide you with full information about our services.

If transportation is included, please note that pick-up varies depending on the location of the hotel, we suggest you contact us 24 hours before your tour to reconfirm your schedule.

The use of a life jacket is required in all water programs.
For security reasons, the use of cameras in the water is not allowed. Professional photos will be available for sale.
Kids must swim with a paying adult.
Children up to 1 mt (39.37 In) of height are considered infants and will carry out activities accompanied by a paid adult.
Children from 1.01 to 1.40 mts (39.76 a 55.11 In) are considered minors and will carry out activities according to their complexion and height.
Children from 1.41 (55.51 In) mts pay adult rate.
Adult rate will be applied to children from 13 years of age.
Infants and minors up to 1.20 mts. (47.24 In) tall participate accompanied by an adult. (It is a requirement that the life jacket be adjusted).
Minors from 1.21 mts. (47.63 In) tall and up to 1.40 mts. (55.11 In), they may participate accompanied by an adult in all our programs.
Minors from 1.41 mts. (55.51 In) tall, they can participate alone in any program paying adult rate.
Pregnant Women are allowed to participate in our DOLPHIN ENCOUNTER program up to five months of pregnancy, only if accompanied by another adult and after signing a Responsibility Form. For safety reasons, pregnant women (5 months and up) can´t participate in any of our aquatic programs.

Full refund will apply in the following cases:

      1. When the service is canceled by the supplier.

      2. Due to illness, presenting a doctor's report.

      3. The Cancellation or date change is made prior to 11:00 am the day before the service.



No refunds will apply:
      1. If the client does not show on the date and time of service.